Testimonials & Reviews
Sierra Pacific Pediatric Associates
Pediatricians located in Fontana, CA & Eastvale, CA
Sierra Pacific Pediatric Associates always appreciates feedback from our valued patients. To date, we’re thrilled to have collected 141 reviews with an average rating of 4.88 out of 5 stars. Please read what others are saying about Sierra Pacific Pediatric Associates below, and as always, we would love to collect your feedback.
THEO S.
Submitted 11/20/24
I had an extremely troubling experience at Sierra Pacific Pediatrics, located at 12442 Limonite Ave #202, during my recent visit with my child.
First, I was given the wrong appointment time and told my visit was scheduled for 1:00 PM. As a result, I waited outside the office for 30 minutes with the doors locked. To make matters worse, I tried calling the office multiple times throughout the day, but the phone seemed to be on automatic forwarding the entire time, even after my visit on 11/20/2024.
The most upsetting part of this experience involved the billing staff, specifically Mirna. I spoke with her the day before, on 11/19/2024, to verify my insurance, and she assured me everything was fine. However, when I arrived, I was told that my insurance information was "not legible," and I was asked to make a $100 payment upfront. When I explained that I could not afford the payment and requested a payment arrangement, Mirna rudely stated that the office does not serve "low-income families."
During the call, Mirna repeatedly talked over me and dismissed what I was trying to explain, leaving me feeling unheard and humiliated. Her statement about not being able to help low-income families was shocking and upsetting. Despite my efforts to resolve the matter, the staff refused to provide care for my child.
When I tried to involve Dr. Lao, I was told she did not wish to get involved. This lack of advocacy for patients is deeply unprofessional and disheartening. As a physician, I believe it is her responsibility to support patients in such situations.
I feel discriminated against because of my financial situation. The refusal to accommodate a payment arrangement made me feel unfairly treated, and the entire experience was unnecessarily stressful and humiliating.
Thankfully, another practice, Mighty Docs, has been kind enough to accommodate my child, and I will not be returning to Sierra Pacific Pediatrics.
I hope this practice takes these concerns seriously and makes changes to ensure no other family is treated this way. I will also be submitting a formal complaint with the medical board regarding this incident.
THEO S.
Submitted 11/20/24
I had an extremely troubling experience at Sierra Pacific Pediatrics, located at 12442 Limonite Ave #202, during my recent visit with my child.
First, I was given the wrong appointment time and told my visit was scheduled for 1:00 PM. As a result, I waited outside the office for 30 minutes with the doors locked. To make matters worse, I tried calling the office multiple times throughout the day, but the phone seemed to be on automatic forwarding the entire time, even after my visit on 11/20/2024.
The most upsetting part of this experience involved the billing staff, specifically Mirna. I spoke with her the day before, on 11/19/2024, to verify my insurance, and she assured me everything was fine. However, when I arrived, I was told that my insurance information was "not legible," and I was asked to make a $100 payment upfront. When I explained that I could not afford the payment and requested a payment arrangement, Mirna rudely stated that the office does not serve "low-income families."
During the call, Mirna repeatedly talked over me and dismissed what I was trying to explain, leaving me feeling unheard and humiliated. Her statement about not being able to help low-income families was shocking and upsetting. Despite my efforts to resolve the matter, the staff refused to provide care for my child.
When I tried to involve Dr. Lao, I was told she did not wish to get involved. This lack of advocacy for patients is deeply unprofessional and disheartening. As a physician, I believe it is her responsibility to support patients in such situations.
I feel discriminated against because of my financial situation. The refusal to accommodate a payment arrangement made me feel unfairly treated, and the entire experience was unnecessarily stressful and humiliating.
Thankfully, another practice, Mighty Docs, has been kind enough to accommodate my child, and I will not be returning to Sierra Pacific Pediatrics.
I hope this practice takes these concerns seriously and makes changes to ensure no other family is treated this way. I will also be submitting a formal complaint with the medical board regarding this incident.
THEO S.
Submitted 11/20/24
I had an extremely troubling experience at Sierra Pacific Pediatrics, located at 12442 Limonite Ave #202, during my recent visit with my child.
First, I was given the wrong appointment time and told my visit was scheduled for 1:00 PM. As a result, I waited outside the office for 30 minutes with the doors locked. To make matters worse, I tried calling the office multiple times throughout the day, but the phone seemed to be on automatic forwarding the entire time, even after my visit on 11/20/2024.
The most upsetting part of this experience involved the billing staff, specifically Mirna. I spoke with her the day before, on 11/19/2024, to verify my insurance, and she assured me everything was fine. However, when I arrived, I was told that my insurance information was "not legible," and I was asked to make a $100 payment upfront. When I explained that I could not afford the payment and requested a payment arrangement, Mirna rudely stated that the office does not serve "low-income families."
During the call, Mirna repeatedly talked over me and dismissed what I was trying to explain, leaving me feeling unheard and humiliated. Her statement about not being able to help low-income families was shocking and upsetting. Despite my efforts to resolve the matter, the staff refused to provide care for my child.
When I tried to involve Dr. Lao, I was told she did not wish to get involved. This lack of advocacy for patients is deeply unprofessional and disheartening. As a physician, I believe it is her responsibility to support patients in such situations.
I feel discriminated against because of my financial situation. The refusal to accommodate a payment arrangement made me feel unfairly treated, and the entire experience was unnecessarily stressful and humiliating.
Thankfully, another practice, Mighty Docs, has been kind enough to accommodate my child, and I will not be returning to Sierra Pacific Pediatrics.
I hope this practice takes these concerns seriously and makes changes to ensure no other family is treated this way. I will also be submitting a formal complaint with the medical board regarding this incident.
Harrison R.
Submitted 07/13/24
She was very kind to my son & took her time to listen to any concerns I had.
Gabriela A.
Submitted 02/22/24
Dr. Lau always gives her full attention to my kids & I she asks questions & takes the time to answer them and gives us feedback & good information & suggestions. We feel very comfortable with her!
Specially my 8yr. Old.
Liam E.
Submitted 01/26/24
My 6 year old daughter said she gives Dr. Chang a 10 out of 10. That's high praise coming from her.
Lucy R.
Submitted 08/22/23
The most caring attentive doctor I’ve had 10/10 would recommend
Rex M.
Submitted 07/27/23
Dr Chang is great. He’s friendly, thorough with explanations and listens to questions/concerns.
Gabbie V.
Submitted 06/21/23
Quick and professional. Made everything easy to understand and was able to answer all my questions.
Aiden A.
Submitted 03/12/23
Best Doc ever
CINDY V.
Submitted 03/08/23
Dr Lin was very polite and took the time to listen to all of my concerns
Jet M.
Submitted 01/20/23
Attentive and personable
Mason F.
Submitted 01/19/23
Great experiences with Dr. Lin. Highly recommended. Hope next time no need to wait that long...
Logan M.
Submitted 12/15/22
He spent a good amount of time with my son and didn’t rush us. He was very thorough and funny!
Mary K.
Submitted 09/13/22
My son Tested positive for Covid on a Friday night and we quickly called and left a message for Dr. Chang. Dr. Chang was so graceful to call us back that evening and gave us a reassuring message and let us know what to look for before we need to be concerned. He spent ample time questioning my son’s condition to ensure that additional care was not needed.
Vanessa A.
Submitted 09/08/22
Dr. Lau is very knowledgeable and calming. I feel very comfortable taking my teenage daughter to her.
Jack M.
Submitted 07/29/22
Dr. Lin you are truly amazing so very kind and thorough through your evaluation’s. We are truly blessed to have doctors like you you’re amazing
Julie R.
Submitted 07/05/22
Dr. Lau took her time with our son during the appointment. We didn’t feel rushed. She was very kind and made my son feel comfortable.
Helen D.
Submitted 06/22/22
My sons have been going to Dr. Chang since one of my sons was 2 years old and my other son was 4 months old… they are now 15 years and 17 years. I would never take my children any where else. Dr. Chang truly cares about his patients. He takes his time with each patient, never rushes and is always very thorough. He genuinely cares about each of his patients. Aside from Dr. Chang he has a wonderful staff. Both Mirna and Myra are two of the most helpful, caring and compassionate staff members. Mirna has always gone out of her way to assist me and my children whether with insurance issues, appointments, or answering any questions. She cares about the patients and goes out of her way to make sure the patients needs are met. Mirna goes above and beyond to help and assist all of the patients. Myra is also very friendly, helpful and willing to go out of her way to help. Myra is not only very warm and welcoming but extremely professional and knowledgeable. Thank you very much to Dr. Chang and his staff.
Shyanne S.
Submitted 05/17/22
Love Dr. Lau
She listens to you, gives you the time you deserve, and makes you feel understood.